📄 Refund & Money-Back Guarantee Policy — VerifiedVendorsLast Updated: [Insert Date]At VerifiedVendors, we stand behind the accuracy and legitimacy of all supplier information we provide.If a customer believes they have been scammed by a supplier purchased through our platform, we offer a Money-Back Guarantee as outlined below.1. Eligibility for a RefundYou may request a refund only if:You purchased a supplier from VerifiedVendors.You believe the supplier scammed you OR did not deliver the product/service promised.You can provide legitimate evidence of the scam, fraud, or non-delivery.Refunds are not offered for:Change of mindIncorrect purchaseInability to contact a supplierNot following proper ordering instructions2. How to Request a RefundTo begin your refund request, you must email:📧 PuffPlugz20@gmail.comYour email must include the following:Your full nameOrder numberSupplier nameDetailed explanation of what happenedEvidence of the scam (screenshots, receipts, messages, etc.)Incomplete submissions may delay your investigation.3. Investigation ProcessOnce your email is received, our team will begin reviewing your case.Investigation Time: 3–6 business daysDuring this time, we will:Review your evidenceVerify supplier behaviorAttempt internal contact checksConfirm whether fraud or scam occurredYou may be contacted for additional information if needed.4. Approved RefundsIf the investigation proves your claim is valid, you will receive:A full refund to your original payment methodRefunds typically process within 2–5 business days after approvalYou will receive a confirmation email once the refund is issued.5. Denied RefundsYour refund request may be denied if:Evidence is insufficientSupplier fulfilled the order properlyYou filed a claim without following ordering instructionsThe supplier attempted communication and you did not respondThe situation does not qualify as fraud or scamA written explanation will be provided.6. Final NotesOur goal is to ensure that all suppliers listed on VerifiedVendors are legitimate, trustworthy, and safe.This policy protects customers from rare bad actors while keeping the platform fair for responsible suppliers.For all questions or concerns, contact us anytime at:📧 PuffPlugz20@gmail.com